Juya Privacy Policy — How Safe Is Your Information with Us
Protecting your personal information is juya's top priority. This page explains in plain language what data we collect, how we use it, and what your rights are.
Last Updated: January 2025
Detailed Privacy Policy
1. What Information We Collect
When you create an account on the juya platform, we collect your name, email address, mobile number, and date of birth. Transaction details required for payment processing — such as your bKash or Nagad account number — are recorded. When you use our platform, your device type, operating system, IP address, and browser information are collected automatically. A copy of your national ID or passport may be requested for identity verification purposes. This information is used solely to manage your account and ensure security.
2. How Information Is Used
We use the information we collect to keep your account active and to process transactions securely. This data is used for identity verification and monitoring to prevent fraud and money laundering. We analyze your preferences and gaming patterns to offer you more relevant promotions and offers. Our customer service team may use your information to resolve your issues. Limited information may be shared with regulatory authorities to comply with legal obligations, but it is never sold to third parties for commercial purposes.
3. Data Storage & Security
All data stored on juya's servers is protected by SSL encryption technology. We use industry-standard firewalls and security protocols to prevent unauthorized access. Your password is stored in hashed format and cannot be viewed by anyone directly. Data retention periods are determined in accordance with legal requirements; even after an account is closed, certain information may be retained for a specified period. In the event of a security breach, we will promptly notify users and take the necessary protective measures.
4. Cookies & Tracking
Our website uses cookies to help improve your browsing experience. Session cookies keep you logged in and ensure the platform functions properly. Performance cookies help us understand which parts of the site are used most and where improvements are needed. You can control or disable cookies through your browser settings, though some features may become limited as a result. We do not use third-party tracking cookies for advertising purposes.
5. Your Rights
You have the right to view and correct the personal information we hold about you. Incorrect information can be updated through your account settings or via our support team. You may request deletion of your data unless legal or regulatory obligations require us to retain it. You also have the right to object to certain types of processing. For any privacy-related complaints or requests, please contact us through our support channel and we will endeavor to respond within 7 business days.
6. Policy Changes
Juya reserves the right to update this privacy policy at any time. For significant changes, we will endeavor to notify you in advance via your registered mobile number or email. Continued use of the platform after any changes will be considered acceptance of the new policy. The latest policy will always be available on this page, along with the "Last Updated" date. To learn more about our privacy policy, please contact our FAQ Page See.
How We Support You
No Data Selling
Your personal information is never sold or rented to third parties. It is used solely to improve the quality of service we provide to you.
Encrypted Protection
All sensitive information is encrypted using SSL technology. Your payment and login details are stored with the highest level of security.
Your Control
You have the right to view, correct, or request deletion of your personal information. Our support team is always ready to assist you.
Have More Questions?
If you have any questions about our privacy policy or your data, please contact our FAQ Page See or get started by creating an account directly.